Reception and Shop


We greet you here when you and your animal arrive.

In the reception, the shop and the out-patient clinic, we all work as a team trying to meet your expectations and give you and your animal the best service.

We are an emergency hospital and as such we constantly receive unscheduled, critically ill and injured animals. Hopefully, we can count on your understanding that sometimes this will increase the waiting time. In case you have booked an emergency appointment over the telephone we will, of course, attend to you as quickly as we possibly can.

In our shop , you can find food for your healthy animal but we also sell medical dietary foods for different types of illnesses. We carry Royal Canin, Specific and Hills.

We sell supplements for an increased quality of life for your animal. Accessories for your dog, cat and other small animals, as well as toys, are also available. The receptionist will be more than happy to help you.

If you have booked an appointment with one of our veterinarians or with one of the nurses, please be aware that we have a system with queue tickets. In case you are only visiting us to make a purchase, there is also an express checkout available.